This Policy is my written commitment to anyone who I assist or help in any way whatsoever, especially anyone who may be a vulnerable person.
I am committed to identifying any person who may be vulnerable for reasons related to their age, disability, lack of language skills or anyone who finds themselves in a particularly stressful situation where their judgment may be impaired, or they may be vulnerable to influence or exploitation.
I will treat vulnerable people with additional consideration. I will be sympathetic and sensitive to any issues they may have, and I will ensure that they are treated with dignity, kindness and respect at all times.
If English is not a person's first language, or if anyone has difficulty hearing or with their eyesight, then an appropriate independent interpreter may be invited to assist. Alternatively, anyone can have a trusted person present at any meetings or during any telephone calls to assist a vulnerable person's understanding of what is being discussed.
I will ensure that anyone who is alone with me feels at ease and comfortable. I will always strive to make sure that anyone who I assist or help understands the advice I am giving and what their options are. I will take into consideration any other circumstances, such as a person's mobility or capacity and provide every support that I can to enable them to communicate with me and to feel comfortable when they are giving instructions to me.
I will provide advice in a non-technical way, but if legal terminology has to be used, I will use plain English. I will ensure that vulnerable people understand my advice, and I will not proceed until I am sure that they do.
I am aware that some people are not computer literate and may not feel comfortable communicating by email. In such cases, I will never insist on this form of communication, and I will make those people feel at ease by sending letters by post if this is preferred. I will also send duplicate correspondence to a family member or trusted person if I am asked to do so.
I will always act in the best interests of vulnerable people. Where I have concerns about vulnerability, capacity, coercion or undue influence, I will do my best to seek permission for a referral, if necessary, for a further professional opinion.